Shipping & Returns
Last Updated: June 7, 2025
SHIPPING POLICY
Order Processing Time
Orders are processed within 24 hours of purchase (excluding weekends and holidays).
Changes or cancellations must be requested within 2 hours of placing your order.
Once an order has shipped, it can no longer be modified or canceled.
Shipping Regions
We currently ship to:
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Canada
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United States
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Australia
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Singapore
We do not offer shipping to other countries or regions at this time.
Shipping Carrier & Methods
All orders are shipped via Canada Post.
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Canada & International (Australia, Singapore): Xpresspost
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United States: Xpresspost or Expedited Parcel
Tracking information is provided once your order has shipped.
Incorrect Shipping Information
Orders are shipped to the address provided at checkout.
Customers are responsible for ensuring this information is accurate.
If a package is returned due to an incorrect or incomplete address:
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A $1.50 processing fee may apply
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You may be charged the full cost of reshipping
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Refunds (if requested) will exclude the original shipping fee
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 business days of the expected or actual delivery date at:
We will assist you in filing a claim with Canada Post.
Forwarding Addresses
If you use a mail forwarding service, PeachBlueberry is responsible only until the package reaches the forwarding address.
Any issues beyond that point must be handled with your forwarding provider.
Weather-Related Delays
PeachBlueberry is not responsible for shipping delays or damages caused by weather or other unforeseen circumstances once the package is in transit.
RETURNS & EXCHANGES
Beauty & Skincare Returns Policy (Final Sale)
This policy applies exclusively to PeachBlueberry beauty and skincare products.
Due to hygiene, safety, and product integrity standards, all beauty and skincare items are final sale.
We cannot accept returns, exchanges, or refunds for any reason, including:
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Change of mind
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Personal sensitivities or reactions
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Dissatisfaction with results
A replacement or refund is only provided if:
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The incorrect beauty or skincare item was shipped, or
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The item arrived damaged due to a fulfillment error
Customers must notify us within 3 business days of delivery with photos or video evidence at:
Non-Beauty and Non-Skincare Items
This policy applies to all other product categories, such as:
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Fine art prints and canvases
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Apparel
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Accessories
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Stationery
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Other merchandise
Eligible for Refund or Replacement:
We accept returns for non-beauty items only if:
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The wrong item was shipped, or
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The item arrived damaged (verified with photo/video proof)
Customers must contact us within 3 business days of delivery at:
Exchanges for Non-Beauty Items:
Exchanges may be offered under the following conditions:
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The item has not been opened
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Has not been used or worn
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Has not been damaged
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Is in its original packaging and condition
Exchange requests must be made within 3 business days of delivery.
Exchange approval is granted at the sole discretion of PeachBlueberry.
Returns Due to Company Error (All Product Types)
If you received the wrong product due to our error, please contact us within 3 business days of delivery.
We will provide:
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A Return Merchandise Authorization (RMA)
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Instructions for returning the item
Returned items must be unopened and in original condition to qualify for replacement or refund.
Return Processing
Once your return is received and inspected, we will email you regarding approval or rejection.
If approved:
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Replacements ship within 24 hours
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Refunds are processed to your original payment method within 5–7 business days
Late or Missing Refunds
If a refund has not appeared after 7 business days, please contact us at: